How do I place a local delivery order?
1. At checkout, choose the ‘local delivery’ option
2. Enter your zip code to see if we deliver to your area
3. Choose a date and 2 hour time-slot to receive your order, proceed to checkout
4. Enter your delivery address under ‘shipping address
5. Choose the ‘local delivery’ option for your shipping method
6. Include your phone number and delivery instructions (optional)
7. Submit your payment information and complete your order!
Can I reschedule my delivery time?
If it’s before your 2-hour delivery window and you would like to reschedule your delivery date or time please email us at email@example.com with your order details as soon as possible.
I have an issue with the order that I received.
We’re sorry to hear this! Please email us with your order number at firstname.lastname@example.org for assistance.
How much is local delivery?
The minimum order for local delivery is $35*.
The delivery fee for orders between $35* and $65 is $6.99.
Orders over $65* get delivered for free!
Do I have to be home to receive my order?
To ensure safe delivery of your order, we require someone from your household to be home at the time of delivery.
Do you deliver to my area?
We currently offer local delivery to the Los Angeles area, but plan to expand soon!
Do you want to see us deliver to your area? Let us know at email@example.com
The zip codes we currently deliver to:
90012, 90021, 90014, 90013, 90017, 90071, 91754, 91755,
91803, 91801, 90033, 90063, 90007, 90089, 90005, 90020,
90006, 90019, 90004, 90026, 90018, 90015, 90023
Do you accept returns on local delivery orders?
We accept returns within 21 days from the date you receive your order. All returned products must be unopened and in their original condition. Unfortunately, we do not accept returns on sheet masks or any single-use products.
To initiate a return, please start by emailing us at firstname.lastname@example.org with your order number and the products you'd like to return and await further instructions. We typically respond to inquiries within 1 business day. Please note that return shipping is at the expense of the customer and original delivery fees are non-refundable.
Once we receive and inspect your return, we will notify you via email regarding the approval of your refund.
Once approved, your refund will be processed and credited back to your original method of payment within 10 days of the processing date (but usually sooner than that!).
We do not accept exchanges at this time.
When will I receive my local delivery order?
We offer multiple 2 hour delivery time-slots per day, make sure to order before 2 PM to qualify for same day delivery!
Can I cancel my local delivery order?
If you would like to change or cancel your order, please email us at email@example.com with your order details as soon as possible and we will try to help.
Is there a minimum order amount for local delivery?
The minimum purchase amount to receive local delivery is $35*. Orders over $65* receive free delivery!
Does my local delivery order come with free samples?
Yes! We offer free samples with every order.
Do you offer same day delivery?
We do! Make sure to order before 2 PM to qualify for same day delivery!
Can I leave instructions for my delivery?
Yes, we encourage any helpful instructions to be included in the ‘shipping method’ portion of the checkout process.
How will my local delivery order arrive?
All local delivery orders will arrive in our classic purple Glow Hour bag. Perfect for sending gifts!